May 02, 2020
We are pleased to announce that as from today, Saturday 2nd May 2020, all of our International Shipments & UK (next day) delivery will be dispatched via DHL Express. Full details of our new DHL Express shipping options and costs can be found here.
DHL Express offers an incredibly fast and fully tracked premium international shipping service, which means you will receive an enhanced shipping service and your Swarovski & Preciosa Crystals will arrive quicker than normal:
We have implemented this change in order to resolve the ongoing delays that customers are experiencing with local country postal services due to COVID-19, especially in the USA via USPS. Unfortunately there is very little we can do with regards to existing orders that are stuck in local country postal systems, apart from asking you to be patient. We can see that parcels are eventually being delivered, but there are significant delays of 1-2 weeks on top of our normal delivery time-frame.
We would also like to take this opportunity to thank all of those customers who are being patient and understanding during these challenging times. If you have any questions or require further assistance, please do not hesitate to contact our customer service team here.
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